Terms & Conditions
This page, together with the documents, shows the terms and conditions under which the products available on the site are sold.
Please read these terms and conditions carefully before placing your order.
1. General conditions
1.1. The General Terms and Conditions regulate the relations related to the provision of goods and services by Vip Dental EOOD through the Site. The catalog part of cbdmarket.bg and all subdomains is available for viewing by all. The registration of a user on the site allows us to obtain reliable information about the users who want to place an order.
2. Goods subject to sale
2.1. The object of sale are the Goods offered on the Site at the time of making a purchase request by the User. The goods sold through the Site are described by type, quality and price in the same.
3. Rights and obligations of the User
3.1. Each user has the right to view the Goods on the Site under the terms and conditions specified therein.
3.2. Every user over the age of 18 has the right to view, order and receive the goods from the online store under the terms and conditions specified therein.
3.2.1. The User has the right to be informed about the status of his Order.
3.2.2. The User has the right to delivery of the ordered Goods / Goods to the specified delivery address, after receiving confirmation from us by phone or e-mail.
3.2.3. The user has the right to create and register an account on the site and is fully responsible for the protection of his username and password, as well as for all actions performed by him or by a third party using the username and password. The user is obliged to immediately notify cbdmarket.bg of any case of unauthorized access by using his username and password, as well as whenever there is a danger of such use.
3.2.4. The User is obliged to pay the price of his Order according to the order announced in item 5.2. "Payment and Price" of these "General Terms".
3.2.5. Upon registration, the User agrees or does NOT receive periodic letters (emails) with promotions and newsletters from cbdmarket.bg. The user can opt out or sign up to receive them after creating the account, using the "Notifications" menu (unsubscribe / save).
4. Rights and obligations of the Provider
4.1. The Provider does not have the obligation and the objective possibility and does not control the way in which the Users use the provided Services.
As the owner of the site, Vip Dental EOOD has the right, but not the obligation, to store materials and information used / located on the server of and the structure of the site.
4.2. The Provider has the right to send letters (emails) with news to the Users of the site, if they have not expressed an explicit written disagreement.
4.3. The Provider / owner of the site guarantees to its Users the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the notice of third parties except in the cases and under the conditions specified in these General Terms and Conditions.
5. Payment and Price
5.1. Payment can be made by bank transfer in the name of "VIP DENTAL" EOOD at the Bank: DSK, IBAN: BG71STSA93000023326827, BIG: STSABGSF.
5.2. Cash on delivery upon receipt of the goods.
5.3. On site in the store at: Sofia, 55 Nishava Str.
5.4. The price of the goods subject to payment includes VAT and is described on the website and in the order at the time of its finalization.
5.5. The supplier Vip Dental EOOD reserves the right to change prices at any time without notice.
5.6. Goods with a price of BGN 0 (zero BGN) are products with a special status, the price is subject to an additional agreement with the customer and orders for such items made online (directly from the site) are not fulfilled.
6. Availability and Delivery
6.1. The availability of goods on the site is described in it and may be changed at any time unilaterally by the owner of the website.
6.2. Deliveries of orders accepted until 14:00. are performed within the same working day for the city of Sofia.
For all other settlements are performed on the next working day.
6.3. Deliveries of orders accepted after 14:00. are performed on the next working day.
6.4. The delivery of an order worth over BGN 100. with VAT for all settlements is FREE for the client.
6.5. If all the terms and conditions are not met, the supplier may refuse to fulfill the order without the right of claim by the consumer.
6.6. Before the delivery is made, you will receive an e-mail confirmation with the content of your order or we will contact you by phone.
7. Returns and Complaints.
7.1. If you have agreed to the terms and conditions with which you have concluded a contract as a consumer, as of the day of receipt of the goods you have the right to return the products within 5 working days, and they must be in undamaged integrity, in their original NOT OPEN packaged and in the form in which they were received.
7.2. If the user has complied with the conditions under item 7.1. is entitled to receive a full refund of the amount paid, excluding delivery costs (if any).
7.3. The refund for a purchased product is made after we accept the shipment and after we make sure of its integrity! The refund is made by bank transfer or cash on delivery within 10 working days from the date of return of the goods.
7.4. Delivery upon return and exchange is at the expense of the customer (consumer), unless it is proven that an error has been made by us.
7.5. The replacement period is 14 days from the date of receipt of the returned goods.
7.6. In the event of a complaint, the consumer undertakes to inform the supplier in writing (by email) or by telephone before sending back the goods subject to the complaint.
8. Reward points.
8.1. When you purchase each product, you earn the reward points specified in its description, if applicable.
8.2. With each purchase, Reward Points are accumulated and saved in your user account (if you have created one), and the points cannot be transferred to other users.
8.3. Each product can be purchased for the "Price in reward points" specified in its description, as the points used are automatically reversed from the total number accumulated in your user account.
8.4. Reward points can only be used if you have created a user account (account) and logged in at the time of creating your order.
8.5. The minimum number of points you must use when ordering is the exact price in reward points of the product or the total value in reward points of the products that are the subject of the order.
8.6. Reward points are not redeemed.
8.7. Reward points are NOT earned / accumulated / in your user account when you pay for a product using part or all of the already accumulated bonus points that are available in your account.
8.8. The reward points that are received / accumulated / in your user account are described under the product code. If they are not marked, you do not earn points for this product.